Advantages of IP Phone System

An office phone system has various advantages over traditional telephony. They are very intelligent in terms of call routing and user administration. The phone system or PBX system makes the call routing quite efficient and handles the incoming and outgoing calls as you may desire. It allows free internal calling and advanced features like call hold, voicemail, call forwarding, conferencing presence, IVR and many more.

It makes sense to use a PBX System when you require to maintain more number of users and be able to administer the various features that could change constantly.
Use of VoIP phone systems rather than traditional phone systems results in lower costs to and businesses and increase in productivity.

Any organization, even a small one that migrates to VoIP or IP telephony will need an IP PBX system.
Traditional telephony PBX systems tie you in with a single manufacturer. With an PBX phone systems, you have more choice and flexibility, giving you a robust and feature rich phone system.
There are various IP PBX systems in the market and most of them provide a feature rich system.
Any IP PBX should be able to provide the following features:

-IVR
An Interactive Voice Response System allows your customers to input dtmf digits and get routed to the most appropriate team to resolve their queries

-Automated Attendant 

A good phone system can allow you to create multiple auto attendant menus and nested menus giving you flexibility to effectively manage your calls 

-Voicemail 

Voicemail is the most basic and important feature that allows you to receive, send voicemails and also has facilities like voicemail to email conversion

-CAll forwarding, Call Transfer, Call Routing, Call Hold, Call Park

These features are quite handy and useful for the day to day work. The phone system administrator can add extensions and configure these features for individual users

-Conferencing

With the concept of Branch offices and distributed offices these days, it is quite common to have meetings over a conference system.
The conferencing features allows multi-party conference calls, operator assistance recording of the call, also few high end systems provide data conferencing along with the audio.

-Presence Services 

Some of the phone systems offer presence services.
The presence is similar to the public chat system but it is internal for an organization. You can list all the employees of an organization, look at their status whether available, away, busy etc., also it gives you their status messages and tells you whether they are on call internally or with a customer. It also supports Instant Messaging services. Having this functionality in a PBX is extremely useful since it eliminates the need for buying any external communicator system.

-CRM functionality 

This feature provides integration with your existing CRM and gives you features like click-to-dial

-Hotel Management 

Hotel module offers hotel specific functions such as Check-IN, Check-Out & Wake up calls, also PMS Integration.

There are various sites that give you more information why phone systems are so important for an organization.
If you wish to get more information on what PBX will best suit your needs you can visit http://www.dbsl-online.com for information or quote.

For best office phone system solutions and cheap phone lines visit http://www.dbsl-online.com